Support
Support, in the right order.
kymeer is supported through certified partners, with kymeer managing the SLA and acting as the escalation point.
Customers
Raise tickets with your partner, or from the Help menu in the kymeer app. kymeer manages the SLA behind your partner and is the escalation point. Platform-wide P1 incidents reach kymeer and your partner at the same time.
Managed-service clients
Your MSSP is your support desk. kymeer does not contact you directly; your MSSP escalates to us.
Partners
Tickets, knowledge base and escalation will be in the partner portal, opening to approved partners. Until then, email [email protected].
Security researchers
Vulnerabilities go to product security only — never to support or partner queues.
Service status
Platform incidents reach you directly.
Your partner and the kymeer app notify you of platform incidents as they happen.
Documentation for administrators and analysts is at kymeer.com/doc.