The partner portal

The kymeer partner portal is where approved partners register deals, issue quotes, request customer tenants, raise tickets, earn certifications and claim marketing funds. It opens to a partner once its application is approved, and partners sign in with their kymeer identity, the same login as app.kymeer.com.

How does deal registration work?

• Register the customer's legal name, GSTIN or web domain, the estimated daily ingest in GB/day, the estimated value and the expected close date.
• On submission, the portal checks all partners' accounts for an exact GSTIN or domain match and for similar names. Conflicts go to your channel manager; you do not see the other partner's details.
• An approved registration is protected for 90 days. You are warned 14 and 7 days before protection expires, and you can ask your channel manager to extend it.

How do quotes work?

• A quote belongs to a registered deal.
• Configure the plan, add-ons, a 1- or 3-year term and the GB/day. The portal shows your buy price, the suggested resale price and your margin.
• A price below the floor needs a special-price request approved by your channel manager for that exact configuration.
• Issue a PDF under the kymeer brand or your own logo. Each issue is a new, unchangeable revision; earlier ones stay downloadable.
• Quote in INR, USD, EUR, GBP, AED or SGD. Prices are set in INR; other currencies use the exchange rate kymeer has filed, recorded on each revision.
• An INR quote supplied in India carries GST. Any other quote is treated as a zero-rated export under a letter of undertaking (LUT).

How do I take a customer from trial to production?

• Run a proof of concept on a registered deal, with success criteria and dates agreed up front. Approval can include a trial tenant.
• Request a customer tenant with its region, GB/day and type (trial or production). kymeer approves the request, creates the tenant with its ingest allocation and invites the customer's administrator.
• Renewals appear at 90, 60 and 30 days before a subscription ends, and a renewal quote starts from the current subscription.

How do support and escalation work?

Raise tickets by category (technical, commercial, licensing or billing) and severity (S1 to S4). Each ticket is tracked against its SLA target and can be escalated. Customers whose tenant came through you raise tickets with you.

What enablement and funding is there?

• Training: sales, SE and implementation tracks with exams. Certifications expire, with reminders 60 and 30 days beforehand.
• Tiers: Registered, Authorized, Gold, Platinum and Elite, measured from closed business and active certifications. Benefits are shown in the portal only.
• MDF and JMF: request funds for an activity, have it approved within budget, run it, then claim with proof of execution. Verified claims go to finance for payout. JMF requests state the kymeer and partner split.

How do I become a partner?

Read about the partner programme, then apply on one of five tracks: MSSP, Resale, System integrator, Referral or Distribution. The kymeer business team reviews every application and gives a reason if it declines one. You can have one pending application at a time.